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Training Specialist

  • 25 May 2017 6:57 AM
    Message # 4852153
    Anonymous

    Training Specialist
    Safe-Guard Products International

    This Training Specialist position is full-time, permanent with a complete benefits package. It involves mid-level responsibilities, but is non-management.

    Responsibilities:

    • Design, develop and/or modify training materials as required to meet new or updated training needs – including, but not limited to: new hire, refresher, and product training
    • QA training materials for accuracy and consistency
    • Deliver training programs related to product, procedures and processing systems for claim associates (on-side, off-site, & virtual)
    • Administer timely trainee evaluations for all new hires
    • Serve as subject matter expert and floor walker for new hires during training academy
    • Evaluate and analyze the effectiveness of training programs through use of online assessments
    • Collaborate with Senior Training Manager to improve course design materials
    • In between training classes, assist with monitoring calls to ensure standards
    • Develop reports for measurement of training needs and results
    • Consult with the Training Team and the SG Claims Managers to assess training needs and develop programs to match these needs
    • Serve as an LMS training administrator

    Qualifications Required:

    • Bachelor Degree or equivalent experience
    • A combination of 5 years of training facilitation and design experience
    • Knowledge of Windows and Microsoft Office Suite
    • Knowledge and application of instructional design theory and adult learning principles
    • High level of effective interpersonal communication skills, both written and verbal
    • Outstanding organization and presentation skills
    • Track record of successful eLearning program implementations in a large, complex organization
    • Experience collaborating with stakeholders and serving as the primary training resource on project teams
    • Proven ability to achieve and maintain departmental quality standards
    • Demonstrated ability to manage multiple timelines and projects simultaneously, setting priorities and working autonomously with little direction

    Qualifications Preferred:

    • Demonstrated knowledge of Sharepoint
    • Demonstrated ability with eLearning authoring tools such as Articulate Storyline, and any accompanying graphics and/or audio applications
    • Experience in the Insurance or Extended Warranty industry
    • 1 to 3 years related to training in a call center environment

    Travel:

    • Up to 15% travel – passport required.

    To apply, send your resume to Carey Garback at cgarback@sgintl.com.


    Last modified: 25 May 2017 6:57 AM | Anonymous