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Trainer

  • 19 Jun 2017 8:45 AM
    Message # 4907377
    Anonymous

    Trainer
    Delta Dental Insurance Company

    Function:
    As a member of the EOT team, this position is responsible for creating curriculum, content, online training and delivering instructor-led training.

    Description:

    • Designs, develops and delivers webinars, instructional materials, job aids, documentation and communication to all enterprise staff. This may involve using software tools such as UPK, Adobe Presenter, Adobe, Webex, Go-to-Meetings, and MS PowerPoint.
    • Leads and coordinates training projects, updates SharePoint, and acts as a liaison between the Department and end-users.
    • Manages external training with general and e-business vendors.
    • Serves as a team member and partner to all enterprise staff, identifying opportunities for improved services and learning solutions. Provides technical and procedural support to business and technical project teams.
    • Develops and updates internal training department systems including course cataloging, reporting, and recordkeeping, marketing on Intranet, and recognition and community-focused programs.
    • Works on the enterprise-wide training systems processes. Performs miscellaneous duties as assigned.

    Job Requirements:

    • Minimum of Bachelor’s degree is required. Major in Adult Education or Instructional Technology is preferred.
    • A minimum of 3 years’ experience in the training field including facilitation, training development, and instructional design.
    • Call Center Training experience within the Insurance or Healthcare industry is preferred.
    • Strong team skills, project management skills, and time management skills and multi-tasking abilities.
    • Overnight travel is required. On occasion, flexible work hours may be required.
    • Strong analytical skills, knowledge of adult learning principles, and instructional design skills (including one or more of the following: eLearning, Instructor-led training, action learning, and informal learning solutions).
    • Knowledge of adult learning principles, ROI, ADDIE model, or SAM model is required.
    • Knowledge and application of English grammar with composition, editing, and proofreading skills.
    • Knowledge of Enterprise Training policies, procedures and guidelines.
    • Excellent public speaking and presentation skills required.
    • Must be PC literate; MS Office skills (Word, Excel, PowerPoint). Strong MS Excel and Adobe Captivate skills preferred.
    • Able to work standard office equipment (personal computer, photocopy machine, fax machine, and Intranet and some learning presentation authoring tools, etc.).
    • Ability to work on a computer up to 7 hours a day. Close vision required for computer usage.
    • Regularly required to sit for long periods of time, and occasionally stand and walk.
    • Regularly uses hands to operate computer and other office equipment.
    • Occasionally required to stoop, kneel, climb and lift up to 25 pounds.
    • Ability to maintain consistent, regular attendance. Ability to report to perform tasks in a physical work office environment.
    • Ability to effectively communicate concepts and other information to all levels of employees and management across the Enterprise.
    • Ability to make effective presentations. Ability to clearly present written information and findings.
    • The ability to collaborate with diverse cross-functional groups and interact well with management, all levels of employees and outside contacts.

    The ability to appear for work on time. The ability to appear at a physical location. The ability to perform job duties for a specific duration of time. The ability to follow directions from a supervisor. The ability to interact well with co-workers. The ability to understand and follow work rules and procedures. The ability to accept constructive criticism. The ability to maintain regular/consistent attendance and adhere to scheduled shifts. The ability to maintain regular/consistent attendance and a full-time schedule. The ability to maintain current status on projects. The ability to stay current on training/issues in field. The ability to lead and manage others. (Supervisors and above.) Effective service depends upon each employee performing his/her duties to the best of his/her abilities. Frequent absences can disrupt business operations and create additional work for co-workers. Prompt and regular attendance is critical to the success of the company’s mission. Employees are encouraged to be conscientious concerning attendance to avoid any potential disciplinary action.

    How to Apply:
    Apply online here.