Come hear the exciting story of the largest brand relaunch in the history of the hospitality industry! Learn how Intercontinental Hotels Group (IHG) has breathed new life into a 58-year-old industry icon creating:

• higher guest satisfaction
• improved performance
• higher market share

Join us in learning about the unique service program IHG has developed that guides their staff in providing outstanding guest experiences and that has been critical to their successful brand relaunch.

Speaker

Terri B. Kelly is Brand Performance Consulting and Instructional Design Manager with Intercontinental Hotels Group (IHG). She consults globally on the design and development of the service platform which supports the delivery of the guest experience at Holiday Inn brand family and Hotel Indigo hotels. Kelly holds a master’s of science degree in Instructional and Performance Technology from Boise State University and has worked over ten years in the field of learning and development.

Meeting Agenda

5:00 - 6:00 Networking & Heavy Hors d'Oeuvres
5:00 - 6:00 New Member Orientation
6:00 - 7:30 Program - Relaunching Holiday Inn!
7:30 - 8:00 Talk Time

Food Drive!

Remember to bring one or more cans of food for our Atlanta Community Food Bank 2010 Food Drive.  We're getting close to our goal, but we need your help to take us over the top!!  Thanks.

Meeting Sponsors

Location and Directions

InterContinental Hotels Group
3 Ravinia Drive, Suite 100
Atlanta, Georgia 30346-2149

Note: The Register button will take you to PayPal. If you prefer to pay offline, please e-mail info@astdatlanta.org for instructions.