Creating a Culture of Service: Your Role Beyond the Classroom

ELearning & Development professionals play a vital role in creating and sustaining a culture of service within an organization, and a great deal of the work consist of what they do after participants leave classroom training.  During this session we’ll define what a service culture looks, sounds, and feels like in world-class organizations; assess common barriers that may be preventing your organization from creating a service culture; and explore strategies and best practices for reinforcing service behaviors beyond the classroom. Participants will walk away with a results-oriented action plan that they can begin to apply immediately.

Theo Gilbert-Jamison is Chief Executive Officer for Performance Solutions by Design, a global performance consulting firm based in Atlanta, Georgia. She is also a highly sought after keynote speaker, and the author of several leadership books, to include: The Six Principles of Service Excellence, and The Leadership Book of Numbers (Volumes 1&2).  Prior to launching Performance Solutions by Design in 2003, Theo was Vice President of Training & Organizational Effectiveness for the Ritz-Carlton Hotel Company, L.L.C.  During a 17-year career with The Ritz-Carlton, she oversaw the daily operations of The Ritz‑Carlton Leadership Center and was also responsible for the company’s worldwide learning and development strategies.

Today, Theo works closely with a diverse group of organizations, ranging from automotive, legal and financial services, to education, hospitality, healthcare, professional golf and luxury retail; and  is currently working on her fourth book, Becoming a Level Three Organization.

We have a new title that we feel is more inclusive, but please don't get confused. We still meet in Gwinnett and serve the NE Atlanta/Gwinnett/Athens to Forsyth area. Please join us!

We have a new location, still in Gwinnett and still easy to find!

The Busbee International Technology Center at Gwinnett Technical College

Building 700, Room 1203

If coming East on Hwy. 316:

• Exit at Sugarloaf Parkway exit and take a left at the top of the ramp.
• Stay in the left lane (but do not enter the first entrance to the campus).
• Proceed through the first traffic light at the Lakes Parkway intersection.
• Turn left at the next traffic light and enter the north entrance of the campus (the entrance is directly across the street from an apartment complex). 
• The Busbee Center (Building 700) will be the building located to your right.  
• Room 1203

If coming North on Interstate 85:

• Exit 105 (GA 120 E) to Lawrenceville and merge onto Duluth Hwy (Hwy 120).
• Follow the NW/GA120 E exit to Sugarloaf Parkway.
• Turn left at the traffic light onto Sugarloaf Parkway. 
• Proceed to the next traffic light and make a right turn into the campus entrance.
• The Busbee Center (Building 700) will be located on your right.
• Room 1203

If coming South on Interstate 85:

• Proceed on I-85 south to Sugarloaf Parkway
• Take Old Peachtree Rd EXIT 109 toward Sugarloaf Pkway
• Keep left to take the ramp toward Sugarloaf Parkway
• Keep right to take the Sugarloaf Parkway Ramp
• Turn left onto Sugarloaf Parkway NW.
• Gwinnett Technical College will be approximately two miles. 
• •Turn right at the first entrance (North Entrance) to the campus.
• The Busbee Center (Building 700) will be located on your right.  
• Room 1203

When using Mapquest or GPR services, please enter the following address: 

5150 Sugarloaf Parkway, Lawrenceville, GA  30043